Yokoko Online Training Never Lose a Customer Again
Congratulations! Yous've won a trip to Paris!
Okay, then non really (sad), just let'south pretend that you have! (Cue the daydream…)
But the thought of asphalt streets and the glimmering Eiffel Tower puts a smile on your face. You go to the airdrome and – surprise! You get TSA pre-cheque. In the gate, an agent pages you and – surprise! A free upgrade. Upon boarding, you observe your seat extends into a cozy, comfortable bed – and your own personal TV is loaded with in-flying movies. The flight bellboy greets you with champagne before the plane even begins taxiing to the runway. When the plane is gliding above the clouds, you're served a five-course meal, ending in an ice cream sundae buffet.
Upon landing at your final destination (earlier than expected), you already feel pampered. Yous're definitely going to brag near this airline to all of your friends.
Nosotros know what you're thinking – how on earth does all of this talk of traveling to Paris have anything to do with designing websites?
Just like customers accept a choice in the airline they wing with, they besides have a selection in which marketing business firm they hire to design their website. At Yoko Co, we act a little differently – and we were featured in a volume because of them.
The book, Never Lose A Client Once again written by Joey Coleman, not only highlights what we do – just how we do it.
The In-Flying Experience: Developing Your Website
At Yoko Co, we aim to give you a neat terminate production, simply we also delight in upgrading your in-flying feel, which in our terms is the procedure of working together in building your dream website.
If every projection is a new flying, every website launch is a new destination. Remember Paris? We don't want you lot to just beloved the Louvre – we want you to love and bask every minute in the air that information technology takes to go there.
The getting-there strategies look like this:
- On-boarding survey – One time we officially embark upon this adventure together, we delight in getting to know you on a deeper level – after all, we want to know you as a person and partner.
- Kickoff coming together – We sit down with you lot and define goals in your terms. Nosotros learn what success looks like for you. We identify brusque-term and long-term metrics, then we know exactly what to aim for as we create your site.
- Consistent and clear advice – Nosotros talk through everything with you forth the way, and we stay in upkeep and on time.
- Surprises (fun ones!) – Because you mean so much to us, we take great joy in gifting. To preserve the element of surprise, we won't get too far into particular. Just let's but say, nosotros aim for that ice-cream-sundae-cafe-on-a-airplane blazon of joy throughout the process of working with you.
Like you, we work to make an impact on the earth. Our squad approaches every project every bit an opportunity to do meaningful work. We work difficult to earn our client'due south trust, and we desire you to consider the states your loyal partner in web development throughout the unabridged projection.
It'south an honorable and exciting experience for the Yoko squad to be in the clouds with yous en route to launching your brand new website.
The Landing: Website Completion
Yous've arrived! Your website is launched and live. This is where we give thanks you lot for flying with us – and is besides the voila moment of magical satisfaction in knowing that your digital marketing company hit the landing perfectly.
One of our clients got so excited most a design presentation, they started dancing in the chair (seriously). Moments similar that are why we do what nosotros do.
Upon "landing," nosotros conduct two surveys. (I know what you're thinking, "Surveys? Really?" But again, we're a little different. Our surveys aren't your average surveys – they're curt and fun to complete!)
- Internal surveys– These surveys enquire all members of our team to evaluate our own functioning, the performance of our peers, and the performance of the client. This helps usa to become a stronger team so we tin keep to do our all-time work for our clients.
- External surveys– These surveys ask anybody on your team to provide feedback near your experience working with us. This helps u.s. brand sure everything went as smooth as a TSA pre-cheque, and that you lot got the remarkable feel we strive for.
Why do we do these surveys?
They help u.s.a. sympathize how our clients experience throughout the process of working with us. We become better at what we do – which results in more than quality websites, happy clients, and a greater ability to make an impact on the globe.
Finally, we take a decision meeting, mirroring the kickoff coming together. We come full circle, discussing how the initial goals and success metrics were met during the process of building your website. We then draw up a plan, outlining the side by side three months of site monitoring. We do this to verify that everything is operating efficiently.
But This Isn't Adieu: Merely Because You lot've Landed Doesn't Hateful Our Journey is Over
Not simply practise nosotros want to go you to where you're going – we desire to travel Pariswith you! And then basically nosotros are your airplane pilot and your destination tour guide. We practice this to brand certain you lot experience everything at that place is to offering.
In website terms, nosotros are (and will always exist) the chief resource you can rely on to run into your needs after the launch. This might exist via hosting, maintenance, SEO – any avenue yous seek to explore.
We only work with clients whose piece of work we believe in. We set you upward with success to do your corking work. And we brand sure that you are taken care of along every mile nosotros travel together!
Working with u.s. is like a turbulence-costless flight over the Atlantic.
Contact united states if you want your website development process to be first class.
Source: https://www.yokoco.com/never-lose-a-customer-again/
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